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Terms and Conditions

General conditions for Taxi transport
filed by Royal Dutch Transport at the registry of the District Court in the Hague on 25 september 2014, deed number 47/2014.
These terms and conditions shall enter into force as of October 2014.

Article 1: definition
In these general terms and conditions for Taxi transport is far-are under:

  1. Taxi transport: passenger transport by Car all the agreed as referred to in article 1 (f). of the law 2000, passenger transport where the fare is agreed in advance or is determined by handling the taximeter. The transport also includes the in and out.

Pelmolen 3
2317 PN Leiden
KvK: 50776371
Vat: NL822922113B01
E-mail: info@xtaxi.nl
Tel: + 31 (0) 71 80 80 140

  1. transport agreement: the contract between traveler/client and carrier to taxi transport.
  2. Taxi stand: a part of the road open to the public by that by the road administration is designated as parking for taxis.
  3.  Car: motor vehicle, as defined in article 1 (f) of the passenger transport Act 2000.
  4. traveler: the person who is transported by carrier.
  5. Client: the natural or legal person who is a transport contract with carrier.
  6.  Command:
    a commission from a natural person to a carrier on a Taxi rank waiting for travelers;
    b. any other command by a traveler to carrier.
  7. Carrier means the natural or legal person, its Driver (s) of the car (s), who are far-binds to transport persons per car.
  8. Driver: driver of the car that allows taxi transport operations (the taxi driver) in the service of Carrier including other drivers of the car, not employed by carrier but serve in his command in a means of transport by Carrier or means of transport has been made available to that Carrier.
  9. Hand baggage: baggage that a traveler has with him and that is easy to carry, portable or mobile, including live animals, as well as other items used by the carrier are allowed as hand luggage.
  10. Taxi meter: device in the car that the transport price expressed in accordance with the rates. The taximeter shall be visible.

Article 2: Scope of application terms and conditions   

These general conditions apply to all transport agreements and form the basis for the treatment of disputes by the Arbitration Board Taxi transport, as referred to in article 14 of these terms and conditions.

Article 3: Emergence Transport Agreement

  1. A transport agreement comes about by the traveler when he or she accepts the offer of the carrier.
  2.  If there is a as referred to in article 1, paragraph 7a., then Carrier required to accept this command, subject to the provisions of article 4 (1).
  3. The carrier’s obligations, including article 7, shall also apply in front of the traveler who occurs not as a client.

Article 4: Termination and cancellation contract of carriage

  1. Carrier can continue the ride immediately cease and thus terminate the contract of carriage, if the traveler such a nuisance that the carrier cannot reasonably be demanded that he the traveler (advance) far-performs . In that case, the traveler orders the carrier may enter rig immediately.
  2. Carrier is in a case such as is referred to in paragraph 1, shall not be required to compensate any damage to the traveler.
  3. Early termination as a traveler, where the price is established via the taximeter, the taximeter indicates that the amount due at the time of termination of the ride in the case begin driving a taxi fare is agreed, traveler agreed to pay for a proportionate part of the price in advance, to compensate for the already driven part of the ride.
  4. Traveler/originator can dispense at Carrier ordered before the start of the ride. In such a case, the traveler/client shall be required to compensation to reasonableness and fairness to the carrier in case of damage. This is true even if the traveler does not appear on the with the carrier agreed place.
  5. where carrier for a ride not ordered by Convention appears, traveler at damage right to compensation based on reasonableness and fairness.

Article 5: Duties and powers – Traveler

  1. Traveler is obliged:
    a. by carrier in all reasonableness given directions or instructions, such as to take a seat on the by far-Manager designated seat;
    b. the fasten the belt, prior to the ride. A penalty resulting from the do not comply with this obligation by the Traveler can be recovered.
  2. Traveler is obliged in the car to refrain from:
    a. damage and/or contamination of the car;
    b. the use of alcoholic beverages, unless with the express permission of carrier;
    c. the carrying and/or use of narcotics;
    d. using non-true;
    e. aggression, committing pawing, molesting, threatening, or otherwise indecent towards carrier and or others;
    f. in any way inhibit any Carrier in the performance of his task.
  3. Traveler is held either the previously agreed price, either to pay certain fare by the meter.
  4. If before or during the ride conditions on the part of Carrier gain itself or come forward, which Traveler at the conclusion of the agreement do not need to know, but which, if it had been him known, more reasonable-wiser for him raw had completed the transport coming not or on other conditions, is Traveler entitled to cancel the contract. The denunciation shall be affected by an oral or written notice of the Traveler and the agreement ends at the time of development, catch them by carrier. According to the standards of reasonableness and fairness are parties after termination of the contract of carriage to compensate the thereby damage each other.
  5. Traveler is entitled to interim the final destination of the ride; This in accordance with the laid down in paragraph 3.
  6.  If a Traveler chooses itself to open the door, this required the door to open, such that no discomfort and/or danger to the traffic.

Article 6: Payment

  1. Implementation on the basis of the contract of carriage shall be carried out on the basis of the passenger transport Act 2000 established and properly publicized rates, as determined by the Taxi meter, or the price agreed in advance.
  2. Payments by Traveler /Carrier originator to serve cash with a generally accepted means of payment be made in Netherlands, generally recognized forms of electronic payments included, unless otherwise agreed.
  3. Carrier shall be entitled at traveler/client to promote cash payments in exact change. Carrier shall not be obliged to adopt a quantity of coins as payment, as counting a disproportionate delay caused.
  4. (a). If the consumer did not submit to its payment obligation (s), this is by the entrepreneur, after he mentioned the late payment and the entrepreneur has awarded the consumer a period of 14 days to still his payment obligations to , after the expiry of that 14-days-term on the amount due yet the statutory interest and the entrepreneur is entitled the extrajudicial collection costs. This collection costs shall not exceed the following levels: 15% on outstanding amounts to €2,500,-, 10% over the subsequent €2,500, and 5% on the following €5,000,-with a minimum of €40,-. The entrepreneur can for the benefit of consumers differ from amounts and percentages. b. as far as traveler/client acted in the exercise of a profession or business makes Carrier claim to reimbursement of the extrajudicial (collection) costs, which costs in that case, by way of derogation from article 6:96 paragraph 4 BW and by way of derogation from the Decision compensation for extrajudicial collection costs shall be determined on an amount equal to 15% of the total outstanding principal amount with a minimum of €75,-for each partial or full unpaid invoice.
  5. Parties are entitled to reciprocal claims too far estimated

Article 7: Duties and powers – Carrier

  1. 1. Carrier is mandatory to help the Traveler, as well as by him-padded Hand luggage with a careful and safe mode to transport.
    Carrier is required to bring the passenger to the destination according to the most favorable way for the traveler: either through the fastest or most economically advantageous route, unless the traveler or the emergency room/Central emphatically calls on or instruct along a different route to drive.
    3. Carrier is mandatory Traveler be helpful in getting in and out as well as loading and unloading of Hand baggage, unless this is impossible for technical reasons (traffic).
    4. Carrier is when using the taximeter requires the State of the taximeter at the end of the ride as long, that traveler is reasonably informed of the stand.
    5. Carrier is obliged to, as prescribed in article 1 c of the scheme maximum rate and publication rates taxi-transport, to provide proof of payment to the passenger at least the information provided for which there are, such as the fare and corresponding rates, the driven distance, name, address and vehicle company license, license plate number, date, and start and end time of the ride.
    6. Carrier is required to handle the personal information obtained in connection with the posting of rides, or otherwise. Carrier processes these data in accordance with the data protection act.
    7. If the carrier ceases, in whole or in part, as soon as possible, he shall inform the Traveler of the stakes and, if possible, of the reasons, the by him to take measures and the possible duration.

Article 8: Hand luggage

  1. Traveler is obliged to pack his Hand luggage properly.
  2. Carrier has the right the carriage of Hand luggage, which by its very nature difficult, dangerous or prohibited or may be, or may give rise to damage or pollution, refuse. Such a situation occurs in any case for if Hand baggage consists of
  3. firearms, battle-and/or weapons;
    b. explosive substances;
    c. compressed gases in reservoirs;
    d. for spontaneous combustion susceptible or highly flammable substances;
    e. strong or evil-smelling substances;
    f. narcotic drugs;
    g. ammunition.
  4. Carrier is required to use reasonable care so that Hand luggage of Traveler is not lost or damaged.

Article 9: transportation of animals

  1. Living animals may, except as in the following paragraph of this article is determined, in easy portable basket, bag or some such object which can be put down or held, be carried on the lap. Dogs may even-though also otherwise be carried, provided that short leash.
  2. the animals shall not be referred to in the first paragraph-if this in any way for Traveler or for the driver difficult or cumbersome or suffer from a serious illness.
  3. Assistance Dogs, such as guide dogs need to be taken into account under any circumstances. If a Director is allergic, he/she must be within 15 minutes for re-routing.

Article 10: Lost and found objects

With regard to found objects, subject to compliance with the General legal provisions (article 5 to 12 of book 5 civil code) with regard to the reporting and notification and the safekeeping of give and take, the following:

  1. Traveler is required as soon as possible to inform Carrier of a found object or money-sum. Carrier is authorized on presentation of proof thus found object or a sum of money in custody. If the Finder has the found object or the amount of money among themselves, he is obliged to do what all that reasonably can be taken to the owner or loser to
  2. Carrier is responsible for serving a driver found or found by another and issued subject to him after three months or, if the object is not suitable for storage, rather to sell, as far as it concerns not valuables. 3. Carrier is mandatory a found object, the yield of a sold object under paragraph 2 or the amount of a sum of money to find the owner, if they are within one year after notification of loss. If the person entitled the found object or the proceeds of the sale thereof, the Carrier claims is due him custodian fees and administration fee.

Article 11: Force majeure

  1. the carrier may not be allocated a shortcoming when this is not due to his fault, or not under the law, legal act or generally accepted on his behalf (force majeure). If the manager not to force majeure its obligations to traveler/client, the Traveler can terminate the agreement/order-giver. The carrier will in that case by the passenger/customer prepaid refund as soon as possible.
  2. In case of force majeure, Traveler shall not be entitled to compensation, subject to the provisions of article 6:78 of the civil code.

Article 12: liability of Carrier

  1. Carrier shall be liable for the damage caused by death or injury of the passenger as a result of an accident that happened to the Traveler and during transport. Carrier shall not be liable, if the accident is caused by a circumstance that a Carrier has not been able to carefully avoid, and the consequences of which Carrier has not been able to prevent. The compensation that is due, in the circumstances referred to possible carrier is legally limited to €1 million per passenger with a maxi-mum of €15 million per event.
  2. Carrier is liable for damage caused by partial or complete loss or damage to the hand-luggage, as far as this loss or damage is caused during transport and is caused:
    a. by a Traveler to come across accident that comes on behalf of Carrier; or
    b. by a circumstance that a Carrier has been able to avoid or carefully the effects which the carrier reasonably prevents. The compensation that is owed as possible Carrier in case of loss of or damage to Hand luggage is legally limited to an amount of €1,500,-per passenger.
  3. In case of delay is Carrier legally liable up to a maximum of €1,000,-.

Article 13: Liability of Traveler

Traveler is obliged in principle to carrier the damage too far-good ones that he or his Hand luggage to carrier, except to the extent such damage is caused by a circumstance that a Traveler could not avoid carefully and as far as the consequences of such a Traveler not reasonably prevent. Traveler cannot rely on the quality or a lack of his Hand luggage. Also, clean-make costs belong to the compensation referred to in this article.


Article 14: Complaints and disputes

  1. Complaints about the formation and performance of the transport agreement should be complete and clearly described and submitted to Carrier within a reasonable time after the traveler/principal defects found or reasonably had have to note.
  2.  Carrier endeavors to place, partly to prevent disputes, complaints of Traveler this seriously and in good faith to the satisfaction of Traveler.
  3. where the parties are unable to reach a conclusion should the complaining Passenger Transport-der to point out the possibility thus created the dispute to the disputes Committee referred to in paragraph 5.
  4. Passenger must in the case he Carrier liable for damage, the damage report as soon as possible, in writing, to Far-Manager. The nature and extent of the damage should it may be approximated.
  5. disputes between Traveler /client and Carrier over the emergence or implementation of agreements related to services provided by this Carrier to deliver or by traveler/client as well as by carrier be submitted to the complaint’s boards Taxi transport, PO box 90600, 2509 LP the Hague.
  6.  A dispute is referred to by the Arbitration Committee only dealt with, if traveler/customer complaint first to carrier.
  7. Does the complaint not lead to a solution then the dispute will no later than 12 months after the date on which the consumer the complaint be submitted to the entrepreneur, in writing or in another form by the Commission referred to the disputes Committee created.
  8.  When submitting a dispute to the Arbitration Board, Traveler is bound to this Carrier choice. If transport-der want to do this, he must ask in writing within five weeks from Traveler to speak if he agrees. Transport-der has to announce that he is after the expiry of the aforementioned term smoking will deem to submit the dispute to an ordinary court.
  9.  The Arbitration Board shall rule in compliance with the provisions of the applicable rules for her. The regulations of the disputes Committee are sent on request. The decisions of the Arbitration Board are in the form of binding advice. For the treatment of a dispute is compensation.
  10. only the Dutch judge or the above-mentioned disputes Committee is responsible of disputes take note.

Article 15: Infringement guaranteed

  1. KNV Taxi guarantees the fulfilment of the binding advice of the disputes Committee Taxi transport by its members, unless the Member the binding opinion within two months of the dispatch of these at the destruction on the right. This guarantee, if the binding decision revives after review has remained in stand by the judge and the verdict from which this turns out, has the force of res judicata. 
  2. KNV Taxi does not provide infringement warranty if, before the dispute by the Arbitration Board Taxi transport at the hearing is covered and a final decision is made, by one of the following situations exists:
    a. to the Member is granted a suspension of payments, or;
    b. the Member has been declared bankrupt, or;
    c. the business activities are actually ended.
    Determines the latter situation is the date on which the cessation is registered in the trade register or an earlier date, of which KNV Taxi can justify that the business have ended;
  3. the guarantee by KNV Taxi is limited to €10,000 per binding advice. KNV Taxi provides this guarantee under the condition that the consumer who on this guaranteed a job doing, its claim under the binding advice to Max the money paid out to KNV Taxi transfers (assigned), simultaneously with the remuneration of his job on the infringement warranty. For the multiple has KNV Taxi an obligation to ensure that the Member fails to comply with the binding decision. This obligation means that the consumer is offered his claim for the multiple also to KNV Taxi to transfer, after which this organization in his own name and at the expense of KNV Taxi payment in straight will ask in fulfilment of the consumer or the consumer is offered that KNV Taxi on the consumer’s name and at the expense of KNV Taxi the (outside) judicial collection proceedings will take, at the discretion of KNV Taxi

Article 16: Other conditions

  1. KNV Taxi will only modify these general conditions in consultation with the Dutch consumers ‘ Association.
  2. All Transport agreements to which these conditions are explained, are subject to Dutch law.
  3. Carrier is required to bring the manner in which traveler/client, at his request, with these conditions.
  4. These terms and conditions are public and can be found on internet, under www.knv.nl, and also, on request, free of charge more on available from the carrier.



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